Richard Branson, the billionaire entrepreneur, has a famous quote we need to take to heart in the automotive repair industry: “Train people well enough so they can leave, treat them well enough so they don’t want to.” When we look at other trades in the United States – electrician, plumber, HVAC – a well-defined apprentice/journeyman…
There’s a familiar story that is told of a new insurance agent named “Jack” who was struggling to make sales. He would contact ten leads and come away with ten rejections. He believed that business was slow due to the bad economy in his area and the fact that many of his customers were focused…