After many months of struggle, “Mark” was finally turning the corner. The year was 2012 and he was the owner of a Midas in the Midwest. Making payroll wasn’t a problem, and he was no longer consumed with the concept of cost-cutting. Mark believed that time was on his side and confident of the direction…
Do you spend more time looking out the window or in the mirror? When car count is climbing, the portal screen is green, and profit is in your pocket, the tendency is to look at yourself in the mirror. For example, if I were reading your mind, I would hear: “The technician I hired, the…
“Fred” is drinking the Kool-Aid, all in, and on-board, when it comes to implementing most of ATI’s suggestions. As an aspiring Top Shop Owner, he attends SuperConference, is active with his 20 group, and is current with his classes. He’s so convinced of the power of coaching that he turned the tables on” Chris,” his…
I have a unique story as a coach here at ATI. I started out on the other side of the process as an auto repair shop owner with a “leg up” – my background included over 10 years in small business operations (customer service, marketing, accounting, etc.). With a great technician as my partner in…