It’s late in the evening and you’re out of town, driving without your GPS device. You don’t know where you are, you don’t know where you’re going, but you do know that you’re hungry! Up ahead, you see the next exit has fast food options so you turn off and go down that road. You…
In his book Good to Great, Jim Collins communicates the concept of The Stockdale Paradox. It’s based on the experience of James Stockdale, a high-ranking naval officer who was held captive as a POW for seven years during the Vietnam war. He was tortured repeatedly and had no rational reason to remain positive. The dates on…
In my last blog, I shared the Top 5 Reasons You’re Losing the War to find (and keep) talented automotive technicians. This week we will look at how to get top talent walking in your shop doors and asking to work for you. As we discussed last week, the automotive technician shortage in the U.S….
Any auto repair shop owner who’s been in business more than 5 minutes knows – finding great automotive technicians is getting harder each year. According to The Bureau of Labor Statistics, at least 76,000 mechanics are needed each year between now and 2026 to replace those retiring or leaving the industry, and to fill 46,000…
Have you ever seen a fight break out at the dentist’s office? Let’s think about your last visit. The receptionist handed you a card and said, “Your next appointment will be on May 1st.” She didn’t ask, “would you like to come in on May 1st?” or, “You don’t want to schedule your next appointment,…