What’s the starting point of your success as a shop owner? As I ponder this question, I’m reminded of a video series I watched recently done by Dr. Rhadi Ferguson who wrote the book, Coffee With Rhadi, Herculean Conversations with an Olympian. In one of his videos, he tells the story of his quest to…
Imagine me pulling up to your shop in a shiny, black, 2018 Mercedes Benz CLS 550 Coupe. It’s fully equipped to include the 8-cylinder engine, 18-inch aluminum wheels, leather bucket seats, a sunroof, and the leather-upholstered dashboard. As we begin to discuss the car, our conversation shifts to my warranty coverage. “So, what does your…
“Joe” is a shop owner who works in instead of on his business. His business has him in bondage to the point that when he needs to consult with his ‘A’ tech, he doesn’t look out in the bays, he looks in the mirror! I suggested that he contact a certain “head-hunter” recruitment company that…