A plainly dressed woman wearing a baseball cap walked into an upscale handbag store looking to make a purchase. She came in carrying a worn-out handbag that appeared to have a lot of miles on it. She gestured towards the most expensive bag in the store but before she could speak the salesperson gave her…
After several months of searching for a service manager, “John,” a local shop owner had finally found “Mr. Right.” “Steve,” had over 15 years of experience writing service and was most recently working for another ATI shop owner. During the interview, he said all the right things and had all the right answers. Steve passed…