The Service Manager Workshop

Our training facility is comfortable and quiet

Offered: 4 days classroom or 2 days-skip a week-come back for 2 days

The person who greets the customer's in the automotive repair business really steers the ship. Besides the fact that all the money comes through their fingers, they are responsible for the customer from the initial phone call to the final stages of quality control. They are often the only visible link to the successful completion of the customer's car. Service advisors can increase or decrease sales in an instant. Their emotional state, character and personality need tuning up every year. Newcomers need quick education so they don't learn the hard way and lose business for all.

This workshop is designed for experts and newcomers. It is not full of canned scripts that you need to memorize. Instead, it begins with basic motivation and effective character ethics. The Service Manager has the most stressful job in the company. He promises price, time, and customer satisfaction and must hold a profit at the same time. Even the pros need to go back to basics to keep from burning out. Today, Service Managers have to be able to sell factory-scheduled maintenance to create a 60% maintenance based business because cars don't break like they used to.

Unfortunately, most Service Managers are ex-technicians and they are usually very analytical. Selling intangible services is extremely difficult for most managers because they have never been exposed to professional relationship based selling skills. This sets the stage for working on the personality with complete understanding of a logical selling process down to drills and games. The best part is the participants get to develop their own responses from phone etiquette to handling objections.

This workshop, "if you choose to accept this assignment", will definitely increase sales, help keep your customers coming back, make life easier, make it the way it used to be and help you stay the professional shop you have worked so hard to be.

The Advanced Service Manager's Course
(The Annual Tune Up)

Offered: 3 weekdays in a row

Back to basics! That is the overall benefit service advisors raved about after their encounter with our first course. Everyone agreed customers and stress requires us to make an annual tune up commitment.

This new refresher course is designed to take you to the next level of professionalism, renew your spirit, make it fun again and tune up your skills by helping your customers invest in preventative maintenance. In addition, one day is spent teaching leadership and team building skills by our new instructor, Tom Blase, from Franklin-Covey.