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ATI Management Consultant/Coaches
Bryan Stasch comes to ATI with 17 years in the automotive repair industry. Working as a highly productive technician, Bryan quickly earned his way into a store manager's position for a national franchise and then to general manager of 10 stores within the same company. These early promotions exposed Bryan to both the financial and staffing sides of the business and rounded and broadened his knowledge and experience. Needing more and confident in his ability to perform at a high level, Bryan went to work for himself as a partner of an independent repair shop, and ultimately opened a total of three shops. Stepping away from the successful and profitable operation in the Baltimore suburbs and signing on with Chris Frederick in 2000, Bryan took on the role of chief instructor. In this role became deeply involved in all aspects of development and presentation of the ATI re-engineering program. With his broad knowledge and experience coupled with his talent as an instructor and public speaker, Bryan has been the primary trainer to Owners and Service Advisors at ATI. Two and a half years ago he took on the further role of Director of Client Fulfillment and in this capacity is directly responsible for all aspects of client training and satisfaction. In this role he oversees fourteen coaches and an administrative staff. During his tenure there has been a concerted effort to define the coach's role, upgrade training and tools for the coaches, an emphasis on excellence in all areas of endeavor and systems implemented to assure client performance and program satisfaction. In his many and varied roles, Bryan has been passionate in his pursuit of excellence and brings that to his efforts here at ATI. Working with his Team Leaders and talented staff, he has transformed the department. He is tenacious is the pursuit of excellence with CSI scores and client lift at record levels.
Mike started in the auto industry in 1985 working part-time for his father's friend at a four bay Western Auto while attending community college. After making the decision to stay in the automotive industry he joined Pep Boys in 1987 as an Assistant Manager. Soon Mike became one of the youngest Store Managers in the chain, gaining the competencies to become successful. Mike was promoted to District Operations Manager for thirteen stores in the Washington and Northern Virginia market.
After graduating from the University of Maryland with a degree in Marketing, George joined the Army where he developed a passion for blowing things up. Now his passion is building automotive shops and making them more profitable. His 20 years of experience in the automotive field has run the gamut from 4 bay independent shops, up to 20-bay shops for the large corporations. His ability to train sales advisors, service managers and store managers has lead to regional and national awards for sales and improved profit performance. He currently serves on the advisory and scholarship boards for Lincoln Technical Institute and has been a motivational speaker for many of their events. His desire to "win", by improving his clients' profitability and long term success, truly creates a"win/win" situation for clients and their customers. George is married with 2 children.
Steve came to ATI with 20+ years experience in the automotive service industry. Having management experience in both franchise/independent and dealer operations, Steve is well rounded in all aspects of successful profit operations, employee development, and customer service. Steve has been very successful in his career by taking care of the customer while maximizing opportunity. The ability to train, motivate, measure, and reward is what Steve attributes to his past success. Steve was born and raised in Baltimore, Maryland and has been married for 14 years to his boss (wife) Karen. He is also a stepfather to twin sons Jimmy and Ricky. Steve's hobbies include golfing, cruising, Disney, and most of all Ravens football.
Randy started in the auto industry in the late 70's as a gas station "pump jockey".
Remember when they had "full serve"? He than moved into the shop as an apprentice
to the head mechanic. After roughly 6 years of working at the local neighborhood gas station,
Randy went to work for a Ford dealership where he stayed for 10 years as a Ford certified auto
technician.
At the early age of 8, Geoff Berman began sweeping up the floor at his grandpa Ralph’s small service center. Continuing a family tradition, Geoff returned to the business as a young adult. He has worked in the automotive industry now for 16 years. He was instrumental in helping a small service center grow into a multimillion dollar a year automotive shop, including a body shop, service center, used car dealership, and towing company. Geoff has taken on many different positions over the years including dispatcher, estimator, production manager, and body shop manager. Geoff was a graduate of Vale Tech and has taken an extensive amount of continuing education classes and seminars. He has been treasurer of the Washington Metropolitan Auto Body Association as well as a member of the Business Development Group. He recently took the Dale Carnegie Leadership Course. Searching for a new and different challenge, Geoff began working full time for ATI in the late fall of 2003. He finds being able to help others through his experiences and knowledge extremely gratifying. He believes in creating collaborative, supportive partnerships with shop owners and staff to help them to create the shops of their dreams. Geoff lives in Elkridge with his growing family - his wife, two adorable girls, and new twins - a boy and a girl! He loves spending time with his kids, playing golf, wood working, and occasionally having a second or two to relax (sometimes even with his wife!) He firmly believes that open communication and being an active listener are essential to being an effective member of both his family and ATI
Kevin began his automotive career in the late 80’s managing a two bay gas station .He soon realized that his passion for cars and ability to help people solve problems would be the career path he would follow. He soon moved on to Pep Boys Automotive in 1990 where he would spend the next 19 years wearing many hats in this business.
Mike Bennett comes to ATI with more than 25 years of experience in the automotive repair industry. As an ASE master technician,
Mike has worked in nearly every facet of the industry - working as a general repair technician in a small independent, then as a
GM dealer line technician, shop foreman, service manager and, eventually, service/parts director.
Paul Colison is a home grown Baltimore guy. He started out in the business thirty four years ago learning to be a motorcycle technician and progressed over the years to Service Manager at one of Baltimore’s largest multi-line motorcycle dealerships. After a few years he took up the challenge of managing the service department of a Honda auto dealer. He opened Baltimore’s first Acura dealership. He has been fully trained in all Honda parts and service and is also fully GM service management trained as he also invested many years in running the service department of a large GM dealership. Paul is an ASE Master Tech and parts specialist and has a deep interest in cars, motorcycles, and management. He has been married to his lovely wife Sharon for over 20 years. He has a unique sense of humor, a sharp wit, and a great interest in drag racing. His very favorite toys are computers and he has mastered most of the business software out there from Excel to PageMaker. He is ATI’s compensation specialist, creating compensation plans that are tailored to the needs of each clients shop.
Over 30 years of experience in the automotive industry beginning as a Retail Sales Manager in the Goodyear Tire Retail Stores Division and most recently as a Quality Management System (QMS) Project Leader in the BMWNA, Eastern Region are only a part of the background and experience which bring Chuck to ATI. Some of his other automotive experience includes 15 years of service, parts and body shop supervision for numerous multi-line import and domestic new car dealerships. Also, Chuck has acted as a consultant for several new car dealers as an Automotive Profit Builders (APB) "Sales and Service Track" Presenter, been Owner/Operator of an "All Tune & Lube" franchise and Chief Operations Officer for the Barr Leasing and Dealership Management Company in Central New York. Further, he has successfully participated in many automotive manufacturer programs such as: Chevrolet "Service Supremacy"; Buick "Best in Class"; 1982 President, Chevrolet "Only the Best Club" and General Motors Institute (GMI) Dealer Service College Graduate 1984.
Originally from Texas, Rian comes to ATI with over 15 years of experience in the automobile business. Rian started in the business with a job selling cars at a small independent car lot in Houston, Texas.
After several years selling, she moved into positions of writing service and, eventually, finance at a dealer owned by a large manufacturer.
It was while at the dealer that she was recruited by the country's largest extended service contract company. In that role, Rian received many awards for helping her clients achieve sales goals while profitting from her knowledge.
Businesswoman...mother of two, grew up in the tire and automotive industry in Central Virginia. The family's business was a dominant retailer in their market with seven locations…five tire and automotive stores, an automotive parts reclamation center and a body shop/used car operation.
Brian has over 30 years in the tire and automotive industry. He started out of the back of a road service truck, went on to manage independent and franchised stores, opened new stores from the ground up, and eventually became the district manager solely responsible for 8 tire and automotive stores.
Rick comes to ATI with 17 years of experience in the business. He has owned his own shop in Nebraska for those 17 years and has done every job in the shop except technician. Rick came to ATI as a shop owner a few years ago and went through the program and has become an absentee shop owner, having turned the shop over to his daughter and son-in-law. After ATI helped Rick turn his business around, he decided that he would like to become a coach and help other shop owners fix their business as well. Rick knows what it takes to go through the process of "forgiving misguided belief systems" having had to do that himself and is ready to help shop owners on their journey. Rick is married and has 4 children and a strong belief in God and family.
A "chip off the old block", Kevin was introduced to the automotive industry by his father. At a very young age he was inspired and encouraged by his father, a master technician to learn that the value of life's successes is developed in and through people. Choosing the family trade Kevin's formal instruction and training in basic automotive repair and maintenance soon led to higher aspirations in the automotive industry. Immediately following high school, Kevin went to work in the automotive industry along side his father. With his goals set, Kevin ventured to direct his attention to assessing the needs for fostering relationships as well as meeting industry standards of high quality. From working at a job to developing a career and from line technician to service advisor to a dealer service manager/director, Kevin's in-depth knowledge of responsibility and commitment to the industry has continued to evolve. His strong leadership and communication skills have proved effective in turning loss to profit, developing proficient employees, problem resolution and raising the standard for customer service and satisfaction. Kevin brings to ATI 26 years of automotive repair, maintenance, parts, customer service, leadership and administrative skills. He continues to enhance his education by attending training seminars. Kevin has not only pursued the technical areas of expertise of the automotive industry but is a graduate of the Capital Baptist Institute. His studies and personal beliefs equip Kevin to put the needs of others first. The pursuit of building strong relationships with his co-workers and customers ensures the greatest possible environment for excellence in service. With "service" in prospective, he understands that the experience of and quality of the pursuit of life is what teaches us to serve one another: one encounter at a time, one customer at a time. Kevin is happily married and attributes his successes in part to his wife. They and their two children live in Mount Airy, Maryland. He is an avid believer in family time and enjoys encouraging youth. He is a basketball referee and enjoys playing the game. He also enjoys watching sports and likes to sing.
I started my career working for an auto parts distributor when I was 16 to save enough money to buy a friend's GTO.
My dad having a history with NASCAR in the 50's passed the racing gene down to me and my brother. I left home at 17 to join the United States Air Force as a Special Mission Crew chief and squad leader. My Air Force career proved fruitful as I received several letters of accommodation and an outstanding unit citation. While in the Air Force, I worked for a local auto parts store near base and continued to restore my 66 GTO that I would race on one of the deserted air strips designated for the auto shop, lots of fun, but tough on tires. After fulfilling my obligation, I left with an honorable discharge as a Vietnam era veteran and joined the Maryland Air National Guard as a weekend warrior. My first job out of the military was in the parts department of a local GM dealership. What I didn't know at that time was that this would be the beginning of a 30+ year career moving through the fixed and variable operations in several of the largest dealerships in the Baltimore-Washington metro area.
Tom Ringle made his way into the Automotive Industry working in a local Dealership in his hometown of Annapolis, while he was still attending school part time. He has spent the majority of his career managing in and around GM dealerships and their service and parts operations. He enjoys working in all aspects of the Automotive Repair business and When afforded the opportunity, he decided to join the ATI Team. Independent repair shops provide a new challenge and way to help both intermediate and large shops to realize there true potential. Tom enjoys Drag Racing NASCAR and the Great Outdoors, and of course the company of his wife and three children.
Eric Twiggs brings a wealth of knowledge and over 17 years of experience in the business to ATI. Prior to starting his career, Eric Graduated from Hampton University with a degree in Marketing. Eric then began his career in Automotive as a top producing Service Advisor and quickly worked his way up the ranks to store manager where he supervised up to 35 employees and was responsible for $3.5 Million Dollars of annual revenue.
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